Effective Selling & Building Customer Relationships Using MBTI®

 

Effective selling and building customer relationships require not only the thorough knowledge of the products or services but also the ability to get along with the customer and sell in the way he or she prefers to be sold to. 

With this view, I am happy to inform that I conduct workshop on “Effective Selling and Building Customer Relationships using Myers-Briggs Type Indicator® (MBTI® ).”


What is MBTI®?

The Myers-Briggs Type Indicator® (MBTI®) tool is the most widely used and most trusted personality instrument in the world. It is a forced choice, self-report, personality questionnaire used to measure and describe people’s preferences for how they like to get information, make decisions and orient their lives. It is based on Carl Jung’s theory of perception and judgment and classifies people into 16 broad Personality Types.


Benefits of Taking MBTI®

 Taking the MBTI® inventory and receiving feedback will help a person identify his/her unique and latent gifts. It enhances understanding and awareness of one self, one’s preferences, interests, natural strengths and potential areas for growth. It will also help the person to understand and appreciate others who differ from him/her and encourages better inter-personal relationships and co-operation with others.  Some of its application includes; self-understanding and development, relationship counseling, career exploration and development, education, team building, and effective customer relationships. Each year, over 2 million people take the MBTI® instrument worldwide.


How This Workshop Can Benefit You?

  • Develop your understanding of your own type preferences and how to apply them to selling.
  • Understand how customers are different.
  • Customize your selling approach according to customer’s needs.
  • Enhance your sales effectiveness.


The workshop is designed such that one can increase his/her self-awareness and can become more adept at dealing with customers. The person will be able to read and influence customers better  and approach life with a healthy curiosity toward what makes people “tick”.

The workshop will be conducted by the certified MBTI® practitioner in an interactive, participative and informal way. Participants will have the opportunity to take he inventory, develop understanding of customer’s selling needs and preferences and learning to adapt one’s selling strategies to that of customer’s requirements.


Workshop Details

Objectives:

  • Develop your understanding of your own type preferences and how to apply them to selling.
  • Understand how customers are different.
  • Customize your selling approach according to customer’s needs.
  • Enhance your sales effectiveness.

Duration: 1 Day (8 Hours)
 
Who Should Attend ?

Individuals working in the field of sales and customer service.

Contents:

  • Introduction
  • Administration of the MBTI®
  • Personality preferences
  • Identification of personality types
  • Application of personality type in sales and customer service
  • Feedback

 

Should you be interested to engage my services, please contact

 



®Myers-Briggs Type Indicator, MBTI are registered trademarks of the Myers-Briggs Type Indicator Trust in the United States and other countries.

Point to Ponder

"Whatever the circumstances of your life, the understanding of type can make your perceptions clearer, your judgements sounder, and your life closer to your heart's desire".

- Isabel Briggs Myers